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How to Trade Gift Cards
To sell your gift card, simply create an account, log in, and navigate to the "Sell Gift Card" section. Enter your gift card details including the brand, card number, and PIN. You'll receive an instant quote, and once you confirm, your payment will be processed to your bank account.
We accept all major gift card brands including Amazon, Apple, Google Play, Steam, iTunes, eBay, Walmart, Target, and many more. Check our platform for the complete list of supported brands and their current exchange rates.
Payments are processed instantly. Once your gift card is verified and the transaction is confirmed, you'll receive payment directly to your bank account within minutes. Most transactions are completed within 5-15 minutes.
Yes, absolutely. BenkloPlus uses advanced security measures to protect all transactions. We verify all gift cards directly and never share your information with third parties. All transactions are encrypted and secure.
Our exchange rates are competitive and vary by gift card brand and amount. Rates are displayed in real-time when you submit your gift card details. We offer some of the best rates in the market with no hidden fees.
Payment Methods
We support direct bank transfers to your Nigerian or Ghanaian bank account. Payments are processed in Naira (NGN) or Cedis (GHS) depending on your location and preference.
No, there are no hidden fees. The exchange rate you see is the rate you get. The only difference is the exchange rate itself, which is clearly displayed before you confirm any transaction.
Yes, you can purchase gift cards from our platform. We offer a wide variety of gift cards from major brands at competitive prices. Browse our catalog to see available gift cards.
If your gift card is rejected, we'll notify you immediately with the reason. Common reasons include invalid card numbers, already redeemed cards, or insufficient balance. Your card will not be charged if the transaction is rejected.
Returns & Refunds
Yes, you can cancel your transaction before confirmation. Once confirmed and processed, transactions cannot be cancelled. If your gift card is rejected during verification, no charges will be applied.
If you purchase a gift card from us and it's invalid or damaged, contact our support team immediately. We'll investigate and provide a refund or replacement within 24-48 hours.
To request a refund, contact our customer support team via email or WhatsApp with your transaction ID and reason for refund. Refunds are processed within 3-5 business days after approval.
We offer refunds for invalid gift cards, damaged products, or service errors. Refunds are processed to the original payment method. Please note that completed gift card sales are final unless there's an error on our part.
Digital gift cards are non-refundable once delivered and activated. Physical gift cards can be returned within 7 days if unopened and in original condition. Contact support for assistance.
Pricing & Exchange Rates
Exchange rates are determined by market conditions, gift card brand, and card value. Rates are updated in real-time and displayed before you confirm any transaction. We strive to offer competitive rates in the market.
Yes, exchange rates can change based on market demand and supply. The rate you see when you submit your gift card is locked for a short period. Complete your transaction quickly to secure the quoted rate.
Minimum transaction amounts vary by gift card brand, typically starting from $10. Maximum limits depend on your account verification level. Contact support for specific limits on your account.
Rates are automatically calculated based on current market conditions. Higher value cards and popular brands often receive better rates. You can also check our platform regularly as rates fluctuate throughout the day.
We support payments in Nigerian Naira (NGN) and Ghanaian Cedis (GHS). Gift cards are typically in USD, and we convert them to your local currency at competitive exchange rates.
Customer Support
You can contact our 24/7 customer support team via email at [email protected], WhatsApp, or phone at +234 (0) 1 343 0121. Our team is always ready to assist you with any questions or issues.
Our customer support is available 24/7, every day of the year. You can reach us at any time via email, WhatsApp, or phone for immediate assistance with your gift card trading needs.
We aim to respond to all inquiries within minutes during business hours. For urgent matters, WhatsApp and phone support provide instant assistance. Email responses are typically within 1-2 hours.
Absolutely! Our support team can guide you through account creation, verification, and help you with your first transaction. We're here to make the process as smooth as possible.
Account & Security
Creating an account is simple. Click on "Sign Up" and provide your email address, phone number, and create a secure password. You'll need to verify your email and phone number to complete registration.
Account verification involves confirming your email address and phone number through verification codes sent to you. You may also need to provide additional documents for higher transaction limits.
Yes, we use industry-standard encryption and security measures to protect your personal information. We never share your data with third parties and comply with all data protection regulations.
Click on "Forgot Password" on the login page and enter your email address. You'll receive a password reset link via email. Follow the instructions to create a new password.
Yes, you can update your bank account details in your account settings. For security purposes, you may need to verify the new account details before they can be used for transactions.